Cookie Policy
Last updated: 4 July 2026 · Policy version 2026-07
This policy explains how MultipleChat, operated by WebHub360 GmbH (Switzerland), uses cookies and similar technologies on multiple.chat, and the choices you have. For how we handle personal data more broadly, see our Privacy Policy.
What cookies are
Cookies are small text files stored on your device. We group them into three categories. Essential cookies are always active and need no consent. Analytics and Advertising cookies are only set after you agree to them.
Your choices
When you first visit, a banner lets you Accept all, Reject all, or Customize by category. You can change or withdraw your consent at any time — it is as easy to reject as to accept, and withdrawing is as easy as granting.
We honor Global Privacy Control (GPC) browser signals: if your browser sends one, advertising and analytics cookies stay off unless you explicitly opt in here. Visitors in the EU/EEA, UK and Switzerland are asked to opt in before any non-essential cookie is set.
Cookies and technologies we use
| Provider | Purpose | Category | Retention |
|---|---|---|---|
MultipleChat (cookie_consent) |
Stores your cookie choices and consent record | Essential | 12 months |
| MultipleChat (session/security) | Sign-in, load balancing, security and abuse prevention | Essential | Session – 12 months |
| Google Analytics 4 (via Google Tag Manager) | Aggregate, privacy-safe usage measurement | Analytics | Up to 24 months |
| Microsoft Clarity | Aggregated session insights to improve usability | Analytics | Up to 12 months |
| Google Ads (via Google Tag Manager) | Conversion measurement and remarketing | Advertising | Up to 24 months |
| Microsoft Advertising (UET) | Conversion measurement and remarketing | Advertising | Up to 13 months |
| ClickCease | Click-fraud protection for our ad campaigns | Advertising | Up to 12 months |
Consent Mode & enhanced conversions
We use Google Consent Mode v2 and Microsoft UET consent mode. Advertising and analytics tags load only in a consent-aware way and set no advertising or analytics cookies until you opt in. Where you consent to advertising, we may share hashed email data for enhanced conversion measurement with Google and Microsoft; without that consent, no such data is shared.
Your rights
Depending on where you live (Swiss FADP, EU/UK GDPR, or US state laws such as the CPRA), you may have the right to access, correct, delete, or port your data, and to object to or opt out of certain processing. To exercise these rights or ask questions, contact us at [email protected]. Full company details are on our Impressum.
When we materially change this policy we update the version number above and ask you to review your choices again.