Refund Policy

Last updated: January 6, 2025

Our Commitment to Customer Satisfaction

At MultipleChat, we want you to have full confidence in your subscription. That's why we offer a guaranteed, no-questions-asked refund to every user within 7 days of their first payment.

Refund Eligibility

Our refund policy includes the following key provisions:

• If you are not satisfied for any reason, you may request a full refund within 7 days after your initial purchase
• No explanation, conditions, or justifications are required — your refund will be processed promptly
• This refund guarantee applies only to your first payment and does not apply to renewal payments or future subscription periods

How to Request a Refund

To request a refund, simply contact us at support@multiple.chat within 7 days of your first purchase, and our team will take care of it.

Processing Time

Once your refund request is received:

• We will process your request within 3 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account

Special Circumstances

While we aim to make our refund process as straightforward as possible, please note:

• Promotional or discounted subscriptions may have different refund terms, which will be clearly communicated at the time of purchase
• If you purchased your subscription through a third-party platform (such as Apple App Store or Google Play), you will need to request your refund through that platform according to their refund policies

Relationship to Terms of Service

Note: This Refund Policy overrides the "All fees are non-refundable" statement in the Subscription and Payment section of our Terms of Service with regard to the first payment only.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@multiple.chat