The before
Patrick's team received claim packets with scans, forms, photos, and attachments. Staff had to identify key dates, parties, document types, and missing information before routing.
The turning point
MultipleChat extracts text with OCR, summarizes the packet, and uses another model to check for conflicting details or missing fields. The team reviews everything before action.
"The OCR workflow helps us see what is in the packet before we decide what to do with it."
The after
Claims move into the right queue faster, and reviewers spend more time on judgment than document sorting.
What they used
OCR workflow
Read scanned forms and attachments.
Conflict checks
Compare extracted details for inconsistencies.
Routing summary
Create a first-pass case summary for reviewers.
OCR
Claims operations
Document review