The before
Dana's team received bills of lading, delivery notes, and scanned forms from carriers in inconsistent formats. Manual entry slowed routing and created avoidable mistakes.
The turning point
MultipleChat extracts key fields with OCR, then compares summaries to spot missing dates, addresses, weights, or reference numbers before staff update the system.
"OCR turns the paperwork into something we can check instead of retype."
The after
The team still reviews each shipment, but they spend less time typing from documents and more time resolving exceptions.
What they used
OCR workflow
Extract details from shipment documents.
Compare mode
Check extracted summaries for missing fields.
Operations review
Route paperwork with fewer manual steps.
USA
OCR
Logistics