Service Communications
Service reminders, repair explanations, estimate presentations and follow-up templates.
3 Prompts
PROMPT 01
Service Reminder SMS/Email
Write service reminder messages for a dealership service department. Write versions for: (1) annual service due, (2) MOT/inspection due in 4 weeks, (3) tyres flagged at last visit, (4) recall notice communication. Each: SMS version (under 160 chars), email version (subject line + 100 words), personalised with customer name and vehicle details.
Service Reminder
Customer Retention
PROMPT 02
Repair Estimate Explanation
Write a plain-language explanation to send/say to a customer explaining the following repair: [repair description and cost estimate]. Include: what the part/system does, why it needs attention now (safety/reliability/legal), what happens if not fixed, what the work involves (brief), and the cost breakdown. Avoid over-technical language. Transparent and trustworthy.
Repair Explanation
Service
PROMPT 03
Service Follow-Up Survey Request
Write a post-service follow-up email asking a customer to complete a satisfaction survey after their [service/repair] visit on [date]. Include: a genuine thank you, a brief personalised reference to their visit, a short explanation of why feedback matters, and a clear, low-friction survey CTA. 100 words max. Warm and authentic.
Customer Survey
NPS
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