FAQ Writing
Clear, searchable FAQ answers for help centres.
3 Prompts
PROMPT 01
Refund / Compensation Policy Response
Write a professional response to a customer requesting a refund or compensation for [issue]. Context: [describe what happened and what your policy allows]. The response should: acknowledge the customer's frustration genuinely, explain the outcome clearly (approved/partial/declined), offer an alternative if the full request can't be met, and close on a positive note. Avoid defensiveness.
Refund
Compensation
PROMPT 02
Social Media Crisis Response
Write a response to this negative social media post/review about [company]: [paste or describe the post]. The response should be: public-facing (visible to everyone), empathetic and non-defensive, acknowledge the issue, offer to resolve it privately (not publicly), and show the company genuinely cares. Keep it under 50 words for social platforms. Also write a longer version for review platforms.
Social Media
Crisis Response
PROMPT 03
Help Centre Article
Write a help centre article titled '[title]' for [product]. Audience: non-technical users. Structure: brief intro, numbered step-by-step instructions (with notes on what to expect at each step), troubleshooting section (top 3 issues), and a 'still need help?' section linking to support.
Help Centre
Documentation
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